So…you want to talk to someone about something…something you’d like to hear from him/her that you haven’t heard. As I see it, you have two ways to go. The first one starts with something unpleasant you’ve noticed and how it could be fixed. Here’s how you would frame it:
What you saw; The impact it had; A suggestion.
It would go something like this:
This morning I saw you away from your desk and on your cellphone for over 30 minutes.
The impression it made, that I know was unintended, was that you weren’t putting a lot of effort into getting back to our customers.
What I’d like to see is a full morning spent returning their calls.
The second approach starts with a more positive line and is framed like so: The opportunity; The benefit; The commitment.
Here’s an example on the same topic:
You have a real opportunity, right now, to let management know how committed you are to customer service.
If you can pull it off, you’ll be seen as a model and a leader in our pledge to great service.
But you have to be “all in” and ready to throw all your energy into it.